Frequently asked questions

About Quality

All goods will be inspected at least twice by quality control inspectors before shipment. We can confirm that every product is brand new and never tried on. The following situations cannot be regarded as a quality issue: 1. Slight stain or dust which can be removed by washing 2. Short thread ends 3. Wrinkles due to folding and packaging

About Size

1. Please refer to the size chart attached to select the size. Do not select directly according to your habits. 2. The size may have a 2-3cm error due to manual measurement. Please note in advance. 3. Children's clothing size on our platform is unified according to age. For specific measures, please refer to the size guide attached in product details. Here is the Size Guide for you.

About Color Difference

All pictures were taken in kind, nevertheless, the slight color difference is unavoidable due to shooting or light exposure, or display factors, it is not quality issue, please in kind prevail.

Order and Payment

As of Now: Our ONLINE PURCHASING IS UNDER CONSTRUCTION STEP 1: You can email us your order to: SUBJECT: ORDER Message: Indicate your Name and Delivery Address Include the name of items, size and quantity STEP 2: We will reply in 24 hours with your invoice attached. NOTE: For Canmore-Banff area: FREE DELIVERY or PICK-UP For Outside Area: Shipping fee will be added on your invoice. STEP 3: For Payment: We accept e-transfer or Paypal STEP 4: Once payment received, we will process your order and deliver to you.